Privacy Policy

Effective Date: Dec 17 2024

Last Updated:   Jun 16 2025

Welcome to Elite Complex, your trusted destination for luxury accommodation, fine dining, and exceptional guest services in Yaoundé, Cameroon. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services — whether online through our website, by phone, or in person.

1. Information We Collect

We collect personal and non-personal data to provide you with an excellent experience. This may include:

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Residential Address

  • Identification Details (e.g., Passport or ID for check-in)

  • Payment Information (e.g., Credit/Debit card details)

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited on our website

  • Time spent and navigation patterns

c. Booking and Stay Information

  • Room preferences

  • Arrival and departure dates

  • Special requests

  • Services used during your stay

2. How We Use Your Information

Your data helps us enhance our hospitality and communication. We may use your information for:

  • Processing reservations and confirming bookings

  • Communicating with you regarding your stay or inquiries

  • Providing personalized room and dining services

  • Enhancing website functionality and user experience

  • Complying with legal obligations

  • Marketing special offers, promotions, or upcoming events (only with your consent)

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted service providers (e.g., payment processors, email communication platforms)

  • Governmental authorities if required by law or legal process

  • Security partners for fraud prevention and safety compliance

All third parties are bound to strict confidentiality and data protection agreements.

4. Cookies and Tracking Technologies

Our website uses cookies to optimize performance and enhance your browsing experience. These may include:

  • Session cookies for remembering your login or booking details

  • Analytics cookies (e.g., Google Analytics) to monitor website usage patterns

  • Marketing cookies to deliver relevant advertising

You can control cookie settings in your browser at any time.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described above or as required by law. After that, your data is securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated data

  • Withdraw consent where applicable

  • Request deletion of your data (subject to legal retention requirements)

  • Lodge a complaint with a data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us at info@elitecomplex.com or call (+237) [Insert Phone Number].

7. Data Security

We implement a range of technical and organizational measures to protect your information, including:

  • Secure servers and firewalls

  • Encrypted payment gateways

  • Access restrictions and staff confidentiality training

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage users to take their own precautions when sharing information online.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children without parental consent.

9. International Visitors

If you are accessing our services from outside Cameroon, be aware that your information may be transferred to, stored, and processed in Cameroon. By using our services, you consent to such data transfer and processing.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect legal changes or improvements in our services. When we do, we will revise the “Last Updated” date above. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Elite Complex
Mbalngong  :RF37+53X 
Yaoundé, Cameroon
📧 elitecomplex01@gmail.com
📞 (+237) 673 011 027